Terms and Conditions

Welcome to Rafbre. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Rafbre

Rafbre is an online retail brand offering products through rafbre.com. These Terms & Conditions govern your use of our website and your purchases from us.

2. Use of Our Website

By using our website, you agree that:

You will provide accurate and complete information when placing an order.
You will use the website only for lawful purposes.
You will not attempt to interfere with, damage, or misuse the website.
You will not use our website to engage in fraudulent or unauthorized activities.

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and specifications are accurate.

However, actual colours may vary slightly depending on your device or screen settings.

Minor differences in appearance, packaging, or manufacturing may occur and do not necessarily constitute a defect.

4. Prices and Payment

All prices displayed on our website are stated in Pakistani Rupees (PKR), unless otherwise specified.

Rafbre reserves the right to change product prices, offers, discounts, or promotions at any time. Any price change will not affect an order that has already been confirmed at the previous price.

We may offer different payment methods, including Cash on Delivery and/or other payment methods displayed at checkout.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order may be cancelled or declined if:

The product is unavailable.
There is an obvious pricing or listing error.
The information provided by the customer is incomplete or inaccurate.
We reasonably suspect fraudulent or unauthorized activity.
Circumstances outside our reasonable control prevent fulfilment.

If an order is cancelled after payment has been received, any eligible refund will be processed using an appropriate available method.

6. Order Confirmation

After placing an order, you may receive an order confirmation by email, phone, SMS, WhatsApp, or another available communication method.

An order confirmation does not guarantee availability if an unexpected stock or fulfilment issue occurs. We will contact you if there is a material issue with your order.

7. Shipping and Delivery

We deliver to locations within Pakistan where delivery services are available.

Estimated delivery times are provided on the website or during checkout. Delivery times are estimates and may vary because of courier delays, weather, public holidays, remote locations, incorrect customer information, or other circumstances beyond our reasonable control.

Customers are responsible for providing a correct name, phone number, and delivery address.

8. Delivery Attempts

Customers should remain available to receive their order or coordinate with the courier where necessary.

Repeated failed delivery attempts caused by an incorrect address, unavailable recipient, refusal to accept the parcel, or failure to respond to the courier may result in cancellation or additional delivery charges where applicable.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy, which forms part of these Terms & Conditions.

Please review that policy before placing an order.

10. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs, videos, order information, packaging details, or other evidence to assess the issue.

Where a return, replacement, or refund is approved, the resolution will be handled according to our Return & Refund Policy.

11. Intellectual Property

All content on the Rafbre website, including logos, brand names, text, graphics, photographs, product descriptions, designs, and other materials, belongs to Rafbre or its respective licensors unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

12. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, technical reasons, security purposes, or other legitimate reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Rafbre will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, or incorrect information supplied by the customer.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or protections that cannot lawfully be excluded under applicable Pakistani law.

14. Privacy

Information provided to us when placing an order or contacting Rafbre may be used to process orders, communicate with customers, arrange delivery, provide customer support, and operate our business.

We will handle customer information in accordance with applicable law and our privacy practices.

15. Changes to These Terms

Rafbre may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised date. Your continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.