Refund and Return Policy

At Rafbre, we want our customers to receive their orders in good condition and as described on our website. If there is a problem with your order, please contact us so that we can review and resolve the issue.

1. Eligible Returns

You may request a return if you receive:

A damaged product.
A defective product.
An incorrect product.
A product that is materially different from the product ordered.

For eligible issues, please contact us within 7 days of receiving your order.

Returns for reasons other than damage, defect, or incorrect fulfilment may be considered at Rafbre’s discretion, depending on the product and its condition.

2. Conditions for Return

To be eligible for a return:

The product should be unused and in its original condition where applicable.
Original packaging, accessories, tags, and other included items should be retained where applicable.
You must provide your order number or other order information.
You may be required to provide clear photographs or videos showing the issue.
The product must not have been intentionally damaged, misused, altered, or improperly handled.

Certain products may be non-returnable because of their nature, hygiene considerations, personalization, or other legitimate restrictions. Any such restriction will be communicated on the relevant product page where applicable.

3. Damaged Items

If your parcel arrives damaged, please take photographs or video of the package and product before using the item and contact us as soon as possible.

We may request photographs or other evidence to determine whether the damage occurred during delivery or before receipt.

4. Incorrect Item

If you receive an item different from the one you ordered, contact us within 7 days of delivery.

After verification, we may arrange an appropriate resolution, which may include replacement, exchange, or refund, depending on product availability and the circumstances.

5. Defective Products

If a product appears to have a manufacturing defect, contact us with your order details and evidence of the problem.

We will review the issue and, where appropriate, arrange a replacement, exchange, repair, or refund depending on the nature of the product and the circumstances.

6. Change of Mind

A change-of-mind return is not automatically guaranteed.

If you simply no longer want the product, ordered the wrong size/variant, or changed your mind, contact us before returning the item. We may consider the request depending on the product, its condition, and applicable law.

7. Return Shipping

Where the return is due to an incorrect, damaged, or defective item attributable to Rafbre, we will determine an appropriate solution for the return delivery costs.

Where a return is approved for another reason, the customer may be responsible for return shipping costs.

Do not send a product back without first contacting us and receiving return instructions.

8. Refunds

Once a returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed using an appropriate available payment method.

The time required for a refund to appear in your account may depend on the payment provider or bank.

For Cash on Delivery orders, we may request valid bank account or other payment details required to process an approved refund.

9. Partial Refunds

In certain circumstances, Rafbre may offer a partial refund instead of a replacement or full refund where the issue is minor and the customer agrees to the proposed resolution.

10. Exchanges and Replacements

Where a replacement or exchange is approved, it will be subject to product availability.

If the original product is unavailable, Rafbre may offer an alternative resolution, including a refund where appropriate.

11. Non-Returnable Situations

A return may be rejected where:

The return request is outside the applicable return period.
The product has been used, intentionally damaged, modified, or improperly handled.
The product is returned without the required accessories or components where these are necessary to assess the claim.
The issue results from normal wear and tear or misuse.
The customer cannot provide sufficient information to identify or verify the order.
The product falls within a category that is not eligible for return due to its nature, as disclosed on the product page.

These exclusions do not affect any rights that cannot legally be excluded under applicable Pakistani law.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

13. How to Request a Return or Refund

Please contact Rafbre with:

Your full name
Order number
Product name
Reason for the return/refund
Photographs or video where relevant

Email: sales@rafbre.com
WhatsApp/Phone: 0342-4123373

Our team will review your request and provide the next steps.

14. Fraudulent or Abusive Claims

Rafbre reserves the right to investigate suspicious, fraudulent, or repeated abusive return/refund claims.

We may request reasonable evidence before approving a return, replacement, or refund.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any mandatory consumer rights available to customers under applicable Pakistani law.

Where applicable law provides a customer with rights or remedies that differ from this policy, those mandatory rights will prevail.